AI Research Team Date: October 26, 2023 Version: 1.0
Switch to FastAGI mode. Edit extensions.conf and replace AGI(agc://vicidial.php) with AGI(agi://127.0.0.1:4577/vicidial.php) . Then restart Asterisk. agc vicidial.php
When an agent logs in via the web interface, the AGC registers that extension with Asterisk and monitors its state. It also handles forced logouts due to session expiry. AI Research Team Date: October 26, 2023 Version: 1
if ($agc_data['carrier'] == 'premium') echo "dial_prefix=SIP/premium_trunk/\n"; else echo "dial_prefix=SIP/budget_trunk/\n"; When an agent logs in via the web
enters a listening state. It waits for the database to signal that a lead has been dialed and bridged. When that happens, the screen transforms, instantly populating with the customer's data—name, address, and history—fetched from the vicidial_users and lead tables The Three-Way Dance
In the early days, developers used a protocol called . This was powerful, but it could be slow. Every time a call connected, a script had to run, check a database, and tell the server what to do. In a high-volume call center, speed is money. If the connection takes 200 milliseconds too long, the customer hangs up.