: The technician runs the full Technician Edition and provides the customer with their connection details.
: IncentivesPro has replaced this version with Version 2, which includes "Connect by ID" features that eliminate the need for complex router configurations like port forwarding. : The technician runs the full Technician Edition
It looks like you’re referring to a specific component of — specifically the Customer Module version 1.9.7 . : Modern versions utilize TLS 1
: Modern versions utilize TLS 1.3, though version 1.9.7 provides the foundational secure tunnel required for remote repairs. How the Customer Module Works Version 1
Final notes and recommended next steps
: You may be asked to enter your name or order number to help the technician identify you.
Network blips happen. Version 1.9.7 introduces an exponential backoff reconnection algorithm. If the connection drops, the module waits 1 second, then 2 seconds, then 4 seconds (max 60 seconds) until the USB device reappears. The customer does not need to reboot.
